TThe Diary of a CEO
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20 June 2022

How I Raised $700 Million: Charity: Water Founder

4Frameworks
12Insights

Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Hot Take· 1

Hot Take1:05:00

Harrison sees work and family intensity as changing seasons

Harrison says he does not like the language of work-life balance and instead thinks different seasons require different emphases. He contrasts a pre-pandemic year of extensive travel and speaking with the pandemic period, when he spent much more time with his children, and says his current role lets him work differently and less than during the organisation's earliest years.

  • He reports working 100-hour weeks during Charity: Water's early years.
  • He frames that intensity as part of a vulnerable startup period, not a permanent schedule prescription.
  • A larger team now carries daily project, fundraising, campaign, and operational work.
  • He says he takes his children to and from school when he is home.

there are seasons when there's an emphasis

Scott Harrison · 1:05:30

i work differently but less

Scott Harrison · 1:07:00
#work life#seasons#parenting#founder life

Explainer· 1

Explainer1:04:00

Why 15 million people served still felt like the beginning

Harrison says Charity: Water had recently reached 15 million people after 15 years, while citing 771 million people worldwide who still lacked clean water. He characterises the organisation as being in the second inning and says it had reached its highest delivery pace so far, with about two million people helped in the preceding year; these are organisational claims stated in the interview.

  • Harrison describes 15 million people as roughly one-fiftieth of the remaining need he cites.
  • He says the organisation was then working in 29 countries.
  • He reports a recent pace of more than 5,000 people receiving water per day.
  • The scale already achieved did not change his view that the mission remained early.

we just crossed 15 million people

Scott Harrison · 1:04:00

we're at the very beginning of this journey

Scott Harrison · 1:04:30
#charity water#scale#impact#clean water

Story· 8

Story01:30

The household gas leak that changed Harrison's childhood

Harrison recounts that his mother collapsed after the family moved into a house later found to have a faulty heat exchanger leaking carbon monoxide. He says blood tests showed substantial carbon monoxide exposure and that she subsequently experienced severe reactions to everyday smells and other environmental exposures; the episode presents these later symptoms through his family's experience, not an independent medical assessment.

  • The family had reported headaches and fatigue after moving into the house.
  • Harrison says his mother had spent more time inside than he and his father had.
  • He reports that she used a mask and a specially prepared room for much of her life.
  • He acknowledges that some people around the family doubted symptoms they could not see.

that was really the day that everything changed

Scott Harrison · 03:00

it was a weird childhood

Scott Harrison · 06:30
#childhood#family#carbon monoxide#caregiving
Story15:00

The nightlife success that felt empty by lunchtime

Harrison describes escalating smoking, drugs, gambling, pornography, and sexual behaviour during his nightlife career, while stressing that what he called fun was destructive for him. He recalls returning from an after-hours venue as other people took lunch breaks, blocking daylight from his room, and repeating the cycle after waking in the evening.

  • He says he tended to pursue activities with reckless, all-in intensity.
  • Different vices failed to provide what he believed he was seeking.
  • The contrast with people beginning an ordinary workday sharpened his sense of emptiness.
  • He describes the underlying feelings as sadness and a hole he was trying to fill.

i'm using fun loosely

Scott Harrison · 15:30

it was a real darkness

Scott Harrison · 19:00
#nightlife#addiction#emptiness#identity
Story19:30

Unexplained numbness forced Harrison to audit his life

Harrison says numbness and tingling affected half his body and led him to fear a fatal illness. He reports that MRI, CT, ECG, and other testing did not identify a cause, but the scare made him ask what his life would amount to if it ended soon; the episode does not establish that nightlife or substance use caused the symptoms.

  • He recalls being unable to feel hot water on one hand.
  • He became convinced that he might have a brain tumour or another fatal condition.
  • He says the tests he underwent revealed no explanation.
  • The unanswered health scare prompted an assessment of his relationships, generosity, and usefulness to others.

none of the tests reveal anything

Scott Harrison · 20:00

this is not how i'd want it to end

Scott Harrison · 21:00
#health scare#mortality#reflection#life change
Story28:30

Ten aid organisations rejected him before Mercy Ships called

After deciding to volunteer for a year, Harrison applied to well-known humanitarian organisations despite lacking conventional aid experience. Ten rejected him, but Mercy Ships invited him to Germany, where he argued that his communications degree, photography, writing, and mailing-list audience could make him useful as a photojournalist.

  • Harrison accepts that the rejections made sense given his nightclub background.
  • Mercy Ships initially offered a meeting rather than acceptance.
  • He used a communications degree and hobby photography as relevant evidence.
  • His existing mailing list became part of the case for giving him a role.

ten organizations reject my volunteer application

Scott Harrison · 30:30

we will meet you

Scott Harrison · 31:00
#rejection#career change#mercy ships#persistence
Story35:30

A patient screening confronted Harrison with suffering and limits

On his third day in Africa, Harrison says more than 5,000 people arrived for 1,500 available surgery places at a football stadium. Overwhelmed after seeing a 14-year-old boy with a large facial tumour, he stepped aside until a doctor told him to return to his photojournalist role and focus on the people the team could help.

  • Harrison says some patients had travelled for weeks from neighbouring countries.
  • The limited surgery capacity meant thousands would leave without treatment from the ship.
  • The first child he photographed was struggling to breathe because of a tumour.
  • He later documented the child's surgery and return to his village.

there's more than 5 000 sick people

Scott Harrison · 37:30

focus on the hope

Scott Harrison · 39:30
#mercy ships#surgery#humanitarian work#hope
Story43:00

Seeing children collect dirty water redirected Harrison's mission

During his second Mercy Ships tour, Harrison left the ship to understand rural living conditions in post-war Liberia and saw children collecting water from ponds, swamps, and muddy rivers. He says he learned that contaminated water and inadequate sanitation were major contributors to illness there, then credits surgeon Gary Parker with challenging him to pursue clean water as a way to help people at greater scale.

  • Harrison contrasts the water he saw with the expensive bottled water he had sold in clubs.
  • He says he learned that half of Liberia was drinking contaminated water at the time.
  • He reports being told that numerous diseases could be traced to dirty water.
  • Parker framed clean water as a basic health intervention with broader reach than individual surgery.

wait people drink this

Scott Harrison · 45:30

why don't you go do that

Scott Harrison · 47:00
#clean water#liberia#public health#mission
Story1:00:00

A $1 million gift bought Charity: Water more time

With Charity: Water's operating account near insolvency, Harrison met British internet entrepreneur Michael Birch after an earlier cold email. Harrison thought the meeting had gone badly, but says Birch later wired $1 million for overhead, providing about 13 months of operating funding and, just as importantly to Harrison, evidence that someone believed he could succeed with more time.

  • The organisation had project money but was close to missing payroll.
  • Harrison's original cold email had asked for exposure rather than funding.
  • He interpreted Birch's subdued meeting manner as a poor response.
  • The subsequent gift changed both the organisation's runway and Harrison's confidence.

i just wired a million dollars into your overhead account

Scott Harrison quoting Michael Birch · 1:01:30

you just need more time

Scott Harrison quoting Michael Birch · 1:01:30
#michael birch#fundraising#runway#belief
Story1:13:00

A donor who gave four times more changed Harrison's ambition

After describing a recent rejection that consumed time and energy, Harrison recalls a more encouraging donor conversation. He says an accomplished internet entrepreneur asked why the requested amount was so small and then gave four times more, prompting Harrison to question whether 15 years of results justified thinking and asking at a larger scale.

  • Harrison admits that an apparently interested prospect had recently disappointed him by never engaging.
  • He chooses to focus on evidence of generosity rather than carry the rejection.
  • The larger gift challenged the ceiling he had placed on the request.
  • He says the experience continued to fuel his fundraising ambition for weeks.

why'd you ask for so little

Scott Harrison quoting a donor · 1:14:00

am i thinking too small

Scott Harrison · 1:14:30
#fundraising#rejection#ambition#asking

Takeaway· 2

Takeaway06:30

Being needed at home gave Harrison confidence

Harrison describes cooking, cleaning, helping his father, and caring for his mother as a child. Although he recalls little physical affection and an unusually demanding home life, he says having an essential role taught him the value of work and gave him confidence.

  • He was an only child and tried to be a cheerful companion to his mother.
  • His responsibilities included housework and specially washing her sheets.
  • He distinguishes the hardship of the situation from the value of being useful.
  • He now wonders whether giving his own children constant fun could leave them without the same experience of responsibility.

i was performing a role that was essential to the family

Scott Harrison · 10:30

that gave me a lot of confidence

Scott Harrison · 10:30
#responsibility#confidence#parenting#childhood
Takeaway1:07:00

Harrison locates fulfilment in service rather than status

Asked for his recipe for a fulfilled life, Harrison answers with service and generosity. Drawing on his experience around both severe poverty and extreme wealth, he says status possessions did not appear to provide the purpose he finds in using time, talent, and money to reduce suffering; this is his personal conclusion rather than a universal psychological finding.

  • He treats usefulness to others as an ongoing orientation without a finish line.
  • He says people can give time or mentorship when they cannot give money.
  • He describes generosity as a capacity that strengthens through use.
  • He rejects the phrase giving back because it can imply generosity is repayment for prior taking.

it's really in service

Scott Harrison · 1:08:30

let's build a culture of giving

Scott Harrison · 1:10:30
#service#generosity#fulfilment#purpose