High-Conviction Language Can Undermine a Leader
Dawson revises her earlier blanket dislike of phrases such as “I think.” She distinguishes weak filler language from honest uncertainty and warns that excessive certainty can discourage colleagues from challenging a leader who actually needs collaboration.
- Filler phrases can weaken an otherwise settled direction
- Explicit uncertainty can signal honesty rather than weakness
- More senior leaders may create an echo chamber by sounding certain
- Language should match the speaker's actual confidence
“if you actually are uncertain, it is okay to be transparent about that”
“the less likely people are going to push back on you”